Return Policy
📝 Return & Refund Policy
Effective Date:
At CosmoCart, we want you to love your purchase. If you’re not completely satisfied, our return policy makes it easy to return or exchange items.
1. Eligibility for Returns
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You can request a return within 7 days of delivery.
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Items must be unused, unworn, and in original packaging with all tags intact.
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Certain items (e.g., personal care, hygiene products, or customized items) may not be eligible for return.
2. How to Initiate a Return
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Contact us at [cosmocart12@gmail.com/6359030690] or via the “My Orders” section on your account within 7 days of receiving your order.
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We will arrange for return pickup through our logistics partner Roposo Clout.
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Once your return request is approved, you’ll receive return instructions.
3. Refund/Replacement Process
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After the returned item passes quality checks, we will process your refund to your original payment method within 7–10 working days, or
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You may choose to receive a replacement (if available).
4. Non-Returnable Items
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Products marked “Non-returnable” on the product page.
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Items that have been used, washed, or damaged by the customer.
5. Contact Us
If you have any questions about returns or refunds, reach us at:
📧 cosmocart12@gmail.com
📞 +91 6359030690